At Soniya Outcall Home Massage Service, we value your time and commitment to self-care. We strive to provide a relaxing and rejuvenating experience tailored to your needs. However, we understand that plans can change. Below is our cancellation policy to ensure a fair and smooth process for both clients and therapists.
Our cancellation policy is designed to accommodate unexpected changes while respecting the time of our clients and therapists. Here’s what you need to know:
- Cancellations within 24 hours of booking: No fees, and a full refund will be issued.
- Cancellations after 24 hours but within 12 hours of the scheduled appointment: A 50% cancellation fee applies.
- Cancellations within 12 hours of the appointment: Unfortunately, no refunds will be provided.
- Missed appointments: If you fail to show up without prior notice, no refunds or rescheduling will be allowed.
- Where to cancel: Cancellations must be made through our official website or by contacting our support team directly.
- Refund processing time: Refunds will be processed within 5-7 business days.
- Special packages: Please note that promotional packages or discounted services may have different cancellation rules. Check the terms when booking.
- Emergencies: In case of unforeseen emergencies, we will review cancellations on a case-by-case basis and may provide a full refund or reschedule.
We aim to make every step of your experience with Soniya Outcall Home Massage Service stress-free and enjoyable. Should you have any questions or require assistance, please don’t hesitate to reach out to our team. Your comfort and satisfaction are our top priorities.
Thank you for choosing us for your relaxation and self-care needs. We look forward to serving you soon!